Terms and Conditions

Last Updated: [08/20/2025]

Welcome to Casa Itzcali. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

Casa Itzcali (“we,” “our,” “us”) offers handcrafted home decor and lifestyle products through our website. By using our site or making a purchase, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms listed with individual products or promotions.

2. Product Information

We strive to display our products as accurately as possible; however, due to the handmade nature of many items and the use of natural materials, slight variations in color, size, and texture may occur. These are not considered defects, but part of the product’s unique character.

3. Orders & Payments

All prices are listed in US Dollars and are subject to change without notice.

Payment methods include any major credit or debit card (Visa, MasterCard, American Express, Discover), as well as PayPal and Venmo.

We reserve the right to cancel or refuse any order at our discretion, including for suspected fraud or pricing errors. Payment is required at the time of purchase.

Orders are processed within 1–7 business days, excluding holidays. Once your order has been fulfilled, you will receive a tracking number via email.

4. Shipping & Delivery

We currently ship only within the United States via USPS Priority Mail, Priority Mail Express, and Ground Advantage.

Shipping and handling costs are non-refundable. Customers are responsible for the cost of return shipping labels when applicable.

Most deliveries should arrive as follows:

  • Priority Mail – within 2-3 business days after fulfillment
  • Priority Mail Express – within 1-3 days after fulfillment
  • Ground Advantage – within 2-5 days after fulfillment

Delivery times are estimates only and may vary. Casa Itzcali is not responsible for delays caused by couriers.

Lost, Stolen, or Damaged Packages: Casa Itzcali is not responsible for packages that are lost, stolen, or damaged in transit. In the event of a delivery issue, the recipient is responsible for filing a claim directly with the shipping carrier. We do not handle claim submissions.

Undeliverable Packages: If a package is denied, refused, or undeliverable due to an incorrect address provided at checkout, the buyer is responsible for any return shipping fees incurred.

5. Return Policy

We do not offer returns or refunds. All sales are final.

If there is an issue with your order, please contact us within 3 days of delivery, and we will do our best to assist you.

Thank you for understanding and supporting our small business.

6. Intellectual Property

All content on this site – including text, images, logos, and product designs – is the property of Casa Itzcali and may not be reproduced or used without permission.

7. Limitation of Liability

Casa Itzcali is not liable for any indirect, incidental, or consequential damages arising from the use of our site or products. All products are provided “as is” without warranties beyond those required by law.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Governing Law

These Terms are governed by the laws of New Mexico. Any disputes arising will be resolved under the jurisdiction of the courts in Rio Rancho, NM.

10. Updates to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated effective date.

By using our website or making a purchase, you agree to these Terms and Conditions.

If you have any questions, please contact us.